FAQs

What size should I order for my dog?

Please make sure that you measure your dog before making a purchase to ensure you get the correct size to avoid disappointment as all made to order products are non-refundable. The relevant size guides can be found on each individual product along with tips for how to measure your dog. If you’re still unsure after measuring, please send us an email with measurements and we will advise.

Do you accept returns?

Please see our returns policy which is located

here for more information.

 

 How long will it take for my order to arrive?

Please see our Delivery Times and Charges page, located here for more information.

How do I care for my items?

We would highly recommend that you hand wash your Nel-Luxe products with soapy water if/when they need to be washed. Harnesses are machine washable on a gentle cycle only, but we would not recommend this, we only recommend hand wash. As such, we will not be held responsible for any damage to an item that has been machine washed. 

How reliable are your harnesses?

Our Cavapoo (Boss-Man) Nelson always pulls when he’s on his way to the beach and is undoubtedly very strong for such a small ball of floof! He has tried and tested our harnesses with great success. However, it’s worth remembering that dog harnesses are not indestructible. It is the responsibility of the owner to check the item for suitability and for wear and tear. We will not be held responsible for any incidents that may occur.